Return & Refund Policy

Last updated: October 28, 2026

At Canstylasia, we want you to feel confident and satisfied with every purchase. If something isn't right, we're here to help.

1. Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must:

• Be unworn, unwashed, and unused.

• Be in their original condition, with tags attached.

• Be free from stains, odours, damage, or alterations.

• Include proof of purchase or an order number.

Customers may try on clothing to check the fit, provided the item remains in its original condition.

2. How to Request a Return

To start a return, email canstylasia@gmail.com with your order number, the item you wish to return, and the reason for your request.

We will review your request and provide return instructions.

Please do not send items back without first contacting us.

3. Free Return Shipping

Canstylasia offers free return shipping for eligible returns within 30 days of delivery.

To request a return, please contact us at canstylasia@gmail.com with your order number.

Once your return is approved, we will provide return shipping instructions and, where applicable, a prepaid return label.

Please do not ship items back before receiving return instructions.

Items must meet the eligibility requirements outlined in this policy.

This policy does not limit your rights under applicable consumer protection laws.

4. Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method, generally within 5 business days after approval. Your payment provider may require additional time to process the refund.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

5. Exchanges

If you need a different size or colour, please contact us at canstylasia@gmail.com.

Exchanges depend on product availability. If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect, defective, or damaged item, contact us as soon as reasonably possible with your order number and photos, if available.

We will review the issue and offer an appropriate solution, which may include a replacement, refund, or another remedy.

7. Order Cancellations

If you need to cancel or modify your order, contact us as soon as possible at canstylasia@gmail.com.

We will do our best to accommodate requests before an order is shipped.

Once an order has been dispatched, cancellation may no longer be possible. Eligible items may instead be returned under this policy.

8. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Gift cards.

• Items marked as final sale at the time of purchase, where permitted by law.

• Items that have been worn, washed